Jerry W. Clayton
5915 FM 1377
Princeton, Texas 75407-2173
Home:	(972) 734-3420
Cell:		(214) 707-7742
E-mail:	jerry@clayton-clan.com

Summary of Skills
customer service, supervisor, manager, technical support, performance management, process improvement, technical training,.supervisor, manager, project management, telecommunications switch maintenance,  telecommunications switch technical support,  telecommunications switch turn-up, digital transmission equipment turn-up, digital transmission equipment maintenance, digital transmission equipment  technical support, fiber optic, cable splicing, cable placement, wiring, Lucent, Ericsson, Nortel, web site development, search engine optimizations, customer service

Experience
August 2005-Present  PCC Network Solutions    Carrollton, Tx.
Lead Technician

November 2004-August 2005  TekSystems    Dallas, Tx.
Lead Technician

Manage technicians installing data networks
Place category 5 and fiber cable
Terminating cables and testing
 Install wireless access points.
Install connectors on fiber optic cables

April 2002-August 2004  ImOutdoors.com/BringMeBiz.com    McKinney, Tx.
Customer Service Manager

Manage up to 5 customer service representatives responsible for resolving  all customer issues including technical, billing, and service problems.
Perform search engine optimizations as well as web development and updates.

March 2000-Nov. 2001 Wireless Facilities Inc.   Richardson, Tx.
Senior Analyst II

Network Operations Center technical support, performance management, process improvement, and technician technical training.
Supervise technicians on second shift.

June 1996-March 2000 Ericsson, Inc.    Richardson, Tx.
Customer Service Engineer III

Technical support for Ericsson AXE switching equipment.
Handled over four hundred customer service request in 24 months.

March 1989-June 1996 Southwestern Bell Telephone McKinney, Tx.
Communications Technician

Performed turn-up and maintenance on Lucent, Nortel, and Ericsson switches
Performed turn-up and maintenance on power systems
Performed turn-up and maintenance on fiber and electrical multiplexers
Implemented SS7 on Lucent 5 ESS and Ericsson AXE switches
Performed turn-up and maintenance on basic rate ISDN
Worked on ten analog to Digital central office conversions
Provided support for ten Lucent 5 ESS and 36 Ericsson AXE upgrades

March 1973-March 1989 Southwestern Bell Telephone McKinney, Tx.
Cable Splicing Technician

Spliced copper and optic cables
Performed turn-up and maintenance on Subscriber Loop Carrier (SLC 96) systems
Lead technician on large projects responsible for overseeing coworkers, coordination with engineering and total project completion
Responsible for review and approval of test equipment as standard for the Network Distribution department company wide
Served as Job Steward for ten years

Education
1989  Collin County Community College  McKinney, Tx.
1972  Princeton High School    Princeton, Tx.
Honor Graduate

Technical Training
Introduction to ATM
Ericsson AP Operations and Maintenance
Introduction to UNIX & Solaris 2x System ADM ESS
Ericsson CMS 8800 BYB 501 MSC Operation & Maintenance
Ericsson Radio Base Station 884-1900 Operations & Maintenance
Ericsson CMS 8800 RBS Basics
Ericsson CMS 8800 System Survey
Ericsson Team Building
Ericsson Emergency Correction Assembly Certification
Ericsson ISDN Access Node Installation and Maintenance
Ericsson AXE IOG Maintenance
Ericsson AXE SS7 Operation and Maintenance
Ericsson AXE Software
Ericsson AXE Advanced Software Fault Handling
Ericsson AXE Maintenance APZ 212
Achieving Customer Satisfaction
Dantel Alarm System
SONET Ring Operation and Maintenance
Principles of Digital Transmission
Rockwell Collins LTS-1565D/DMX-3003
Lucent 5ESS Switch Maintenance & Operations
Lucent 5ESS switch Maintenance Fundamentals
Lucent 3B20D Computer Recent Change and Verify Procedures
Lucent 3B20D Computer Fundamental Maintenance and Routine Activities
Light Wave Communications Installation and Maintenance